C&M Coaching was started with a desire to rid the world of poor Sales, Service and Collections calls. With over 25 years of experience in the car business, we have worked in just about every role a dealership has. This fact affords us the knowledge and background to work with your team on issues and problems they deal with on a daily basis within the different departments of a dealership.   

Partner and Lead Trainer, Maggie Pugesek, has had several articles and blog posts featured in Used Car Dealer, Buy Here Pay Here Magazine, Driving Sales & Linked In. She has also spoken at multiple NIADA conventions and to Dealer 20 Groups, regarding Call Quality, Phone Sales Techniques, Internet Lead Conversion, and Compliant Collections Phone processes. We are experts in our field and have created an easy way to train your Team on how to have "The Perfect Call".

C&M has hundreds of customers all over the US. Our Performance Coaches are the best in the business and have the experience to help make your team successful. We have comprehensive training programs for Sales, Collections, Service, Parts, and Receptionist Teams.  No staff is too big or small for us to handle. r.